Crisis Response Worker: 9-8-8 Call Center

4 Full-Time(3 x 11.25 hours shifts per week) Contracts and 1 .6fte Contract (2 x 11.25 hours shifts per week) Contract to March 31, 2026 (with the possibility of extension or becoming permanent)

The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls.

Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.

This position is primarily a remote work environment with monthly in-office team meetings

Position Requirements

• Bachelors degree in Social Work or related discipline (i.e. Health Sciences)
• Minimum three years related experience
• Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
• Experience working with individuals having a serious mental illness is essential
• Crisis skills for adults and children experiencing a mental health crisis are desirable
• Completion of CPI, CPR and ASIST training as per agency guidelines
• Experience and knowledge of the criminal justice system is an asset
• A second language is considered an asset
• Knowledge of the local service system is essential
• The successful applicant will be required to provide a police clearance that meets agency standards
• A valid G Drivers License, access to a reliable vehicle and business use insurance coverage, OR access to reliable transportation.

Posting Closes: Monday August 19th at 4:00 pm EST
Starting Hourly Rate: $34.26
Office Expectations: Fully Remote