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Crisis Response Worker: 9-8-8 Call Center
Contract Full Time Part Time @Your Support Services Network posted 6 days ago in Healthcare Print Job Details Email JobJob Detail
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Job ID 38344
Job Description
4 Full-Time(3 x 11.25 hours shifts per week) Contracts and 1 .6fte Contract (2 x 11.25 hours shifts per week) Contract to March 31, 2026 (with the possibility of extension or becoming permanent)
The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls.
Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.
This position is primarily a remote work environment with monthly in-office team meetings
Position Requirements
- Bachelors degree in Social Work or related discipline (i.e. Health Sciences)
- Minimum three years related experience
- Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
- Experience working with individuals having a serious mental illness is essential
- Crisis skills for adults and children experiencing a mental health crisis are desirable
- Completion of CPI, CPR and ASIST training as per agency guidelines
- Experience and knowledge of the criminal justice system is an asset
- A second language is considered an asset
- Knowledge of the local service system is essential
- The successful applicant will be required to provide a police clearance that meets agency standards
- A valid G Drivers License, access to a reliable vehicle and business use insurance coverage, OR access to reliable transportation.
Posting Closes: Monday August 19th at 4:00 pm EST
Starting Hourly Rate: $34.26
Office Expectations: Fully Remote