Senior Pension Specialist

Senior Pension Specialist

Department: Member Experience and Pension Operations

Type: Permanent

Location: Toronto

Posting Date: July 23rd, 2024

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – from London, Toronto, and Sydney – makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well. Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone.

What OPTrust Offers You

• Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, and excellence and continuous improvement – reflected across the team.
• Dedicated business strategy for inclusion, diversity and equity with multiple, meaningful opportunities to participate.
• Hybrid work model being implemented to balance the benefits of working from home and the collaborative teamwork experience in the office.
• Membership in our world-class defined benefit pension plan.
• A purpose-driven environment, including the opportunity to contribute to OPTrust’s climate change and responsible investing programs.
• Professional development opportunities and learning initiatives including access to LinkedIn Learning, in-house speaker series, tuition reimbursement program and professional association memberships.
• Comprehensive benefits package focused on your health and wellness, including dental, vision and extended health benefits.

If you strive for excellence and continuous improvement, value a collaborative and flexible team culture, and approach everything with integrity and respect, then we invite you to apply to join our team!

About the Role

This role is responsible for overseeing work processes, driving innovation, and providing actionable business intelligence and inventory management for the Member Experience and Pension Operations departments. The incumbent is familiar with working with datasets and will be extracting, transforming, organizing, and translating raw data into actionable insight, data workflow, and work-inventory management for the department to maintain service levels, productivity, and standards. This role also develops and oversees the execution of training programs, detects, recommends, and implements solutions to complex data integrity and pension administration issues with employers, internal business support partners, and developers.

What You’ll Do

• Establish and coordinate internal work processes, procedures, and controls related to the cycle of data posting and reconciliation, benefits statements, and various standard reporting requirements.
• Build, prepare, and deliver statistical reports and presentations on results, findings, and recommendations related to business process reviews and ongoing data management functions, identifying and documenting trends and problems with data.
• Responsible for ensuring service transactions are managed appropriately, in compliance, service requirements are met, and all supporting documentation is maintained.
• Provides technical information and guidance on matters such as pension legislation, reciprocal transfer agreements, and plan documentation, as well as required administrative procedures.
• Relationship manager for members, employers, and internal business to support and resolve escalated technical and procedural issues.
• Creates communication materials for various audiences, such as members, union groups, employers, prospective employers, and internal staff, for pension administration processes and for pension plan education sessions.
• Designs and develops training programs, training materials, and conducts required training.
• Recommends and implements solutions for complex data integrity and pension administration problems and issues that arise.
• Delivers pension information sessions to members and employers.

What You Bring

• Post-Secondary Degree or Diploma
• Advanced knowledge of pension plan administration and of related legislation/Plan provisions including the OPSEU Pension Plan text, the Pension Benefits Act, the Family Law Act, and federal statutes such as CPP, EI and the Income Tax Act
• Proven experience of database systems operations
• Proven experience using MS Office Suite
• Strong working experience with Microsoft Excel
• Familiarity with SQL and writing scripts to extract data
• Experience building dashboards using Microsoft Power BI or Tableau
• Experience in RPA or other automation development is highly preferred
• Effective mathematical aptitude
• Proficient in research, data analytics and reporting abilities
• Demonstrated organizational skills
• Self-starter with solid project leadership skills
• Ability to effectively prioritize and execute work with minimal supervision
• High degree of accountability and personal leadership
• Effective interpersonal, verbal, and written communication skills
• Proven experience in client service orientation to deal effectively with a wide variety of stakeholders with sensitivity, diplomacy, and tact
• Completion of PPAC or CEBS certification is an asset
• Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement

Please submit your application via Workday by August 6th, 2024.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity and equity in everything we do. We know a diversity of backgrounds, cultures and perspectives are critical to creating long-term value. OPTrust is an organization engaged in building on our unique and diverse strengths. If you require an accommodation at any time during the recruitment process, or have preferred pronouns,  please send a message to [email protected], or discuss your needs with the Recruitment Consultant during the telephone screen. We will do our best to work with you and provide appropriate accommodation.

We thank all interested applicants, however only those under consideration will be contacted.