Case Manager

DATE: August 9th, 2024

LOCATION:   Newmarket, York Region, ON- York Region South Simcoe Supportive Housing Program

COMPENSATION: $53,630 – $65,589 Annually Prorated

CONTRACT DURATION: 14Months

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Case Manager on a full-time contract.

Job Summary:

As a Case Manager you will work independently and as part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a scattered program residential units to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment.  Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

LOFT’s Supportive Housing Services in York Region/South Simcoe provide a variety of housing options to adults (16 years+), either within LOFT owned houses/buildings or through head lease arrangements with private landlords. We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues.

What You Will Do:

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.

• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities.

• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.

• Provide crisis intervention/management and assist in the development of crisis plans with clients.

• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization.

• Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution.

• Participate in planning, organizing, promoting and conducting events for the clients to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs.

• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.

• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.

What You Bring:

Must Haves

• The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.

• Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services

• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.

• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.

• Knowledge of local community agencies and other professional services available for the client group is essential.

• Experience in working as part of a team of professionals.

• Possession of a valid driver’s license; insurable on agency vehicle and comfort with transporting clients with agency van.

• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.

• Good intake assessment, crisis intervention, advocacy and problem-solving skills.

• Computer literacy sufficient to produce and maintain files, records or statistical information.

• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.

Nice-to-Haves

• Physically able to perform demanding body mechanics (i.e., lifting, transferring, etc.)
• Ability to travel frequently to Program Sites.
• Understanding of cultural competency and anti-oppression framework
• Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: August 22nd, 2024