Decision Support Analyst

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Decision Support Analyst to join our interdisciplinary staff team to work at a London SOAHAC site.
Reporting to the Manager, Quality & Compliance, the Decision Support Analyst will ensure the accurate and timely provision of data to various levels of the organization to tell our customer and client stories. The Decision Support Analyst will be responsible for providing a variety of support services including scheduled and ad hoc data provision, support of data quality assurance initiatives and program specific quality improvement projects. They will provide access to key reports utilizing a variety of reporting tools and methods as well as provide technical support to our customers.

Why work with us?
• Make an Impact: Your work will amplify SOAHAC’s mission, ensuring that Indigenous communities have access to vital, wholistic health services.
• Innovative and Collaborative Environment: Work in a multidisciplinary setting that values the exchange of ideas, innovation, and collective learning.
• Professional Growth: Benefit from meaningful professional development opportunities in a culturally rich environment that supports your career aspirations.
• Supportive Benefits Package: Enjoy competitive pay, a supportive benefits package, and meaningful time off to ensure your personal well-being.

What we’re looking for:
• Experience: Minimum 5 years of digital health records experience; College diploma in health-related field and / or business administration and / or information systems; demonstrated success overseeing quality
improvement and risk management activities including deliverables such as internal and external quality reports, data collection & analysis, program evaluation methods & techniques and effective communication and presentation skills. Excellent computer proficiency with expert knowledge of Microsoft 365 features and functionality along with administrator / front-line user in-depth knowledge of Telus PS Suite and / or other EMR platforms. Experience implementing projects and change management methodologies.
• Indigenous Cultural Knowledge and Understanding: Knowledge of culture and local Indigenous communities in Southwestern Ontario an asset. Must be supportive of both Indigenous and western models of wellness and healthcare.
• Cultural Sensitivity & Awareness: A genuine respect for Indigenous cultures and practices, with an openness to learning and engaging with Indigenous communities. Experience with Indigenous communities an asset.
• Clinical Knowledge: Understanding of primary health care, clinical and social service practices. Experience working with a geographically dispersed team across multiple locations.
• Organization and Time Management: Exceptional attention to detail and accuracy and ability to manage confidential and sensitive information.
• Teamwork and Collaboration: You are a team player who can establish and maintain effective working relationships with others and across teams.
• Communication: Excellent interpersonal and communication skills with the ability to interact positively with community members, management and staff.
• Additional Requirements: You have a valid driver’s license and access to a vehicle, as travel within the region may be needed. You’ll also need a clean police check and up-to-date immunization and records.

What you’ll do:
• Facilitate the management, collection, and analysis of clinical and non-clinical data at staff, client, family, and community levels to find opportunities for quality improvement, risk management and program / service enhancement opportunities
• Document and communicate issues and solutions for system improvements as part of ongoing quality assurance initiatives
• Support data governance strategies to ensure the accuracy, integrity and security of clinical information
• Assist in developing, controlling and maintenance of new decision support reports, forms, worksheets, and statistics to provide the tools to deliver high quality health care
• Use analytical tools for data presentation, aggregation, visualization, and analytics to identify patterns and interactions within performance measurement data
• Configure and set up the EMR to support meaningful use
• Support the implementation and sustainability of quality assurance to ensure data integrity
• Assist in the development of workflows and associated training tools to facilitate EMR use and quality data entry
• Implement audit and data security protocols, monitor appropriate access to data and maintain data security as per legislative requirements
• Assist with the identification and resolution of issues for system improvements
• Participate in team based working groups to develop EMR competency and efficiencies
• Support implementation of new projects and priorities, ensuring EMR and other systems are configured to evaluate success
• Create and maintain recurring and ad-hoc reporting, supporting the interpretation and troubleshooting of the underlying data
• Support the creation of organizational dashboards to summarize performance data
• Provide training and data management expertise to program managers
• Lead implementation of new systems, processes, and technological changes
• Ability to work outside normal business hours as required on occasion
• Perform other duties as assigned by the Manager, Quality & Compliance in accordance with the organization’s objectives
What we offer:
• Cultural and Personal Development: SOAHAC offers a culturally supportive environment where personal and professional growth is encouraged. You’ll have a chance to make a lasting impact on Indigenous communities while building your career.
• Supportive Work Culture: Join a team that values collaboration, respect, and shared success. You’ll be supported every step of the way as you work to amplify SOAHAC’s message.
• Inclusive Employment Practices: SOAHAC values diversity and is an equal opportunity employer. We are committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you are ready to make a real difference in the lives of Indigenous communities, amplify a message that matters, and be part of a team driving lasting change, we want to hear from you. Apply now and take the next step in your career with SOAHAC.
This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.
SOAHAC is committed to fostering an inclusive and equitable workplace where all voices are heard. We strongly encourage applications from Indigenous candidates, and we are proud to support diversity in all its forms. We provide employment and hiring accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or an assessment process, please advise Human Resources.
If you are interested in applying for this position, please forward your cover letter and resume to:

Email: [email protected]
Subject line: Decision Support Analyst
Or mail to: Human Resources
Southwest Ontario Aboriginal Health Access Centre
493 Dundas Street,
London, ON N6B 1W4

Closing Date: January 3, 2025

Please visit Southwest Ontario Aboriginal Health Access Centre online at: www.soahac.on.ca or like us on www.facebook.com/soahac to learn more about us!
We thank all those for applying but only those selected for an interview will be contacted.