IT Help Desk / Service Desk Specialist (Level 1) [Academy – Train-to-Hire Position]

Job ID#:   Academy – Indigenous ‘Train-to-Hire’ Position
Job Title:  IT Help Desk / Service Desk Specialist (Level 1)

Mandatory Skills: 0-2+ Years’ experience (* See ‘Additional Information’)
Rate/Salary: Upon Graduation – Rate range is $20-23/hour
Start Date:  Training Starts – March 2025.  Graduation – June 2025.

Duration: Contract:  12+ months (Extendable)

Location:  Toronto (GTA) & Ottawa

Security Clearance Required: Reliability or Secret Clearance (**See ‘Additional Information’)

Language Requirements: English

JOB INFORMATION: (View Online – https://symbioticgroup.com/indigenous-opportunities/ )

Job Description – Role Responsibilities

Our client is a Federal Government Department that is seeking Help Desk/ Service Desk Specialists for a variety of multi-year projects located in Toronto (GTA) & Ottawa.

These positions are ‘Symbiotic Academy – Indigenous Train-to-Hire’ positions and qualified applicants are eligible for a scholarship and training program acceptance that will enable them to obtain a CompTIA A+ Certification to be job ready for these positions.  (***See Academy).

We are seeking Trainee Candidates who have an interest and aptitude for business and technology, who are willing to learn, and commit to the completion of their training and subsequent employment.

Job Description:

Outlined below is a description of this ‘Academy – Train to Hire’ position for a ‘Help Desk / Service Desk Specialist’.

Technical Criteria:

• Conducting network problem analysis and monitoring tasks
• performing user reported initial problem analysis and preliminary issue triage.
• Recording user-reported information technology issues in an incident tracking

System.

• Developing, implementing, and/or participating in the preparation of procedure manuals and documentation for help desk use; conducting periodic user satisfaction surveys and track user problem trends
• Developing, implementing, and/or participating in the distribution of network related information to users to include information such as help desk procedures and network handbooks
• Participating in the development of a comprehensive training plan for help desk procedures; assisting in training personnel

• Provide end user support for desktop and mobile applications: Office 365, Outlook etc.
• Troubleshoot network/connectivity issues
• Provision and support hardware – desktop/laptop/mobile
• Support other business-specific applications as needed
• Provide support for printers
• Resolve assigned tickets and escalate to Tier 2/3 support as needed.

Technical Training or Experience:

Applicants will be exposed to the following exciting career path opportunities:

• Working as Help Desk Specialist in an IT service desk environment, providing IT-related first-line support to more than 100 users.
• Supporting user in a Microsoft Office/Office365 environment
• Gain experience with Help Desk Information Technology Service Management (ITSM) tools such as Axios Analyst, Remedy, etc.

Education: 

• Must have: University degree in ANY discipline or a College Diploma in Engineering, IT, Project management, or Business Administration
• Nice to have: University Degree in Engineering/Mathematics/ Science/ Project Management/Business Administration

Lived Experience:

• Indigenous lived experience is an integral part of this position. The role will have a close relationship with the Indigenous Community in Canada and for Government of Canada positions that are part of the PSIB-Procurement Strategy for Indigenous Business or IPP-Indigenous Participation Plans. Candidates will be required to have Indigenous lived experience from Canada’s Indigenous community to perform the role.

ARE YOU READY TO ‘KICK START’ YOUR CAREER?   YOU HAVE WHAT IT TAKES TO START YOUR CAREER JOURNEY AND WE WILL BE ALONGSIDE TO PROVIDE SUPPORT TO HELP YOU REACH YOUR DESTINATION.  

Apply at the “I’m Interested” button below OR “Contact Us” here https://symbioticgroup.com/symbiotic-academy/contact-us/ or email your CV here [email protected] .

About Symbiotic Digital – Academy ‘Train-to-Hire’

Symbiotic Group Inc. is an Indigenous-owned consulting company providing Information Technology and Business consulting services to customers across North America.

In addition to providing our clients with industry leading IT services, Symbiotic Digital is creating careers in business and technology for First Nations, Inuit, and Metis people from coast to coast to coast through our Academy ‘Train-to-Hire’ program. An important part of our mission is to create meaningful business and career opportunities for Indigenous people through our work with committed partners in both the public and private sector.

We work with committed clients and partners delivering industry leading IT services that also advance Indigenous business and capability.

Work With Us – At Symbiotic Digital, we encourage our employees’ and consultants’ personal career growth. We take an active role in ensuring that each employee/consultant is provided the dedicated support to help guide them through their professional development, provide training scholarships, and provide the opportunity to pursue software certifications for cutting-edge technologies.

Learn more here:

• https://symbioticgroup.com/symbiotic-academy/
• https://symbioticgroup.com/indigenous-opportunities/
• Please submit your most recent resume to: [email protected]
• View All Jobs online at:  https://www.symbioticgroup.com/view-jobs/

Additional Information:

*Year’s Experience:  These are ‘Train to Hire’ positions and we are seeking candidates who have graduated from either college or university (any discipline) and who have an interest in business & technology.

**Security Clearance: We will assist qualified candidates to obtain their required Government of Canada security clearance.   Basic eligibility requires proof of Canadian citizenship (10 years).

***Symbiotic Academy:  Symbiotic Academy is offered in partnership with our training partner Akkodis Canada Inc. We are offering Scholarships and Training in addition to job readiness services to qualified and awarded Indigenous candidates.  Learn more here, https://symbioticgroup.com/symbiotic-academy.