Case Manager

DATE: July 5^th, 2024
LOCATION: York Region, ON – Community Case Management
COMPENSATION: $53,630 – $65,589 Annually Prorated
CONTRACT DURATION: Ending March 31, 2026

To help fulfill its mission, LOFT is hiring a Case Manager.

Job Summary

The Case Manager provides a range of services that supports individuals living with serious mental illness, addictions and physical health issues. The Case Manager’s goal is to empower clients, thereby increasing their independence, dignity and self-respect in a safe and secure environment. This position liaises with other community agencies and professional services.

The Crosslinks Street Outreach and Services Network Program provides a mobile van service that operates seven days a week from 2 pm – 9 pm, except for statutory holidays in York Region. Using a harm reduction approach, the program provides services to residents of York Region experiencing homelessness and those living at low and moderate-income levels.  Clients are able to receive support from the van for basic needs and life-saving services in a manner that fosters self-worth and dignity.

What You Will Do:

• Develop a plan of support and recovery, which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
• Promote the personal empowerment of each individual through coaching, mentoring and support.
• Directly assist with their daily living activities, particularly in the acquisition of life skills such as medication management, cooking, cleaning, shopping and budgeting.
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links.
• Assist clients with getting connected to housing
• Provide crisis intervention/management and assist in the development of crisis plans with clients.
• Support program administration by completing and maintaining the required records, assessments or statistics such as client files.
• Do outreach at various drop-in programs
• Do outreach shifts a minimum of 3 times per month (1-9 pm shifts)
• Contribute to program development and implementation
• Attend training sessions and team meetings
• Have up to date knowledge of York Region resources in order to facilitate appropriate referrals.

What You Bring:
Must Haves

• Completion of a degree/diploma in Social Work/Human Services or equivalent.
• Minimum of three years’ experience in providing support to vulnerable adults living with serious mental health issues and/or concurrent disorders and/or justice involvement and/or complex needs.
• Ability to directly assist clients with daily living activities, promoting the acquisition of life skills.
• Understanding of psychosocial rehabilitation and recovery principles, harm reduction, and the therapeutic relationship and the ability to apply these concepts into practice.
• Knowledge of issues faced by adults with serious mental illness and addictions and of available community and other professional services in York Region/funding is specific to York Region
• Creativity and flexibility to approaches.
• Good oral and written communication skills, counselling and responding skills to engage clients in highly personal areas.
• Ability to work effectively within a team environment and to interact with workers from a variety of agencies.
• Ability to implement assessment tools, develop and implement care plans in conjunction with client.
• Crisis intervention skills, with well-developed problem solving abilities.
• Possession of a valid driver’s license use of a reliable vehicle is required and insurance

 Nice-to-Haves

• Understanding of cultural competency and anti-oppression framework
• Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Paid personal and paid sick days
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• A chance to push your ideas from inception to execution
• Satisfying work with a fun, energetic and supportive leader
• An opportunity to be a change maker in an organization that reaches people that often overlooked

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don’t perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: July 19^th, 2024