Job ID 23763
INDIGENOUS Clinical Manager
Classification: Contract full-time
Hours: 35 hours/week
Location: GTA (Virtual, transition to on-site)
The Weaving Wellness Centre, an Indigenous-run consulting and psychotherapy practice, is seeking a reliable, organized, and proactive Indigenous Clinical Manager. This is a rewarding opportunity to work within our Centre to support First Nation, Métis and/or Inuit individuals and families who are seeking healing and well-being within Indigenous values, practices, and structures.
The successful candidate will have lived experience within the Indigenous community/culture including awareness and knowledge of Indigenous traditions, ceremonies, and values. Ideally, they will also have active relationships with Indigenous Knowledge Keepers, Elders and Traditional teachers and will be able to seek ongoing knowledge and care from these cultural helpers as well as refer Indigenous clients to them.
The ideal candidate will have a demonstrated background in office management, preferably in healthcare and/or clinical settings, and will be registered with a licensed college as a practicing mental health practitioner, as either a Social Worker or Registered Psychotherapist. As this is a split position with an anticipated 3 days of management work and 2 days of clinical work, the desired candidate must also have a demonstrated background in providing therapy, which involves building and cultivating client relationships, championing their holistic wellness journeys and responding to any crises that may arise.
They will be expected to assist the Centre with interviewing, hiring, and training new staff, and ensuring all students and staff comply with the Centre’s policies and procedures. They must also oversee and ensure that a high quality of care is provided to all clients of the clinic and will manage complaints, should any arise. The Manager will be adept at offering strategic visioning and operational recommendations, with well-developed problem-solving and budgeting abilities as well as interpersonal skills. They will also be responsible for follow up assistance and monitoring clients’ recovery and well-being, including attending to their spiritual and cultural wellness. The Manager will be adept at psychotherapy practice, with well-developed problem-solving abilities. Additionally, the candidate will have excellent oral and writing skills and will maintain client and Centre confidentiality. The position remains virtual at the time of posting, but the ideal candidate should be prepared for an eventual in-person return to our Greater Toronto-based office.
The Indigenous Clinical Manager is a vital part of the Weaving Wellness Centre and is essential to its successful operations.
This posting is made possible with support from Miziwe Biik. This position is open to First Nations, Inuit or Metis candidates that reside within the GTA. The successful candidate will need to enroll with Miziwe Biik Aboriginal Employment and Training, should they not already be registered with the organization. We look forward to reviewing your application!
The Indigenous Clinical Manager will be paid $50 for up to 40 hours/week. This role is from April, 2023 to March, 2024 with the possibility of extension.
- Assist in the interviewing, hiring, and training of new staff, ensuring review and completion of Clinic training requirements and policies/procedures documents
- Provide supervision and regular evaluation of Clinic staff, including completion of regular work reviews with employees
- Assist with performance management and disciplining of Clinic staff, as needed
- Identify worker accessibility needs and ensuring appropriate accommodations are implemented
- Familiarize oneself with the rules and regulations of professional colleges and ensure implementation of professional codes of conduct, standards of care, and healthcare legislation
- Provide recommendations around practices that focus on workforce wellness within the Clinic
- Assist in fostering and developing strong team morale and cohesiveness among staff and students at the Clinic
- Conduct exit interviews with departing staff to identify issues that could be addressed to improve employee experience
- Assist in the delegated supervision and mentorship of graduate-level students who are psychotherapists in training. This includes attending student clinical sessions to observe student performance and intervene where and when necessary. It further includes reviewing student session notes, on occasion, and providing feedback about student performance to the student, as well as their primary supervisor, as needed
- Review and provide approval for monthly contractor invoices
- Assist with managing budgets and monitoring clinic cash flow
- Provide recommendations around the improvement of operational processes, including administrative and client care pathways within the Clinic
- Assist in the writing and review of grant proposals and submissions
- Assist in the administration of project-specific budgets and tasks
- Write and draft clinic communications and materials (e.g., updates to consent forms; website content)
- Develop and implement topical, culturally appropriate policies, procedures, and guidelines for staff and students to follow
- Provide overview, supervision and troubleshooting of third-party billing systems, including NIHB and IRS/IDS/MMIWG2S
- Assist with advertisement of Clinic via appropriate marketing avenues and channels
- Complete all necessary and ongoing registration requirements with Indigenous Services Canada to qualify as a service provider with NIHB/IRS
Clinical and Client Care Responsibilities
- Oversee and ensure high quality of care is provided to all clients of the Clinic and manage client complaints within the Clinic
- Provide recommendations and assist in the development of clinical programming for clients
- Provide consultation and debriefing supports to clinicians, as needed
- Possess highly developed interpersonal, communication and psychotherapy skills; demonstrate diplomacy and patience in confrontational and/or high stress situations
- Provide 1-to-1 and group-based psychotherapy/circles to clients of the Weaving Wellness Centre, and other organizations on occasion
- Develop individualized treatment plans for client presentations and provide appropriate therapeutic interventions, based on acquired training and repertoire of clinical skills
- Maintain current, accurate and timely clinical records, including session notes, within the OWL system and other client management applications
- Attend cultural care sessions with clients and Knowledge Keepers of the Weaving Wellness Centre, including completion of session notes for cultural sessions, as needed
Other Project(s) Responsibilities
- Assist in relationship building with organizations and community circles/networks, acting as an ambassador of the Weaving Wellness Centre
- Assist in the development of policies and practices related to screening and confirming Indigenous ancestry of staff and clients accessing third-party biller programs
- Assist with team meeting planning and facilitation
- Research and make recommendations around innovative technologies and practices to improve clinic operations (e.g., cloud-based applications for scheduling or note-writing)
- Assist with the development of education and training products and offerings
- Assist with scholarly or academic activities, including attendance at conferences and delivering academic presentations
- Indigenous ancestry – this position is specifically for applicants who are First Nation, Métis and/or Inuit
- Enrollment with Miziwe Biik Aboriginal Employment and Training
- Master’s degree in Social Work, Counselling Psychology, or associated mental health-related field from an accredited University
- Current registration with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario, or college of associated mental health-related field and the ability to deliver psychotherapy services to clients as a therapist
- A combination of 5 years of work experience in office management and administration; preferably in Indigenous communities and/or with Indigenous peoples within healthcare and/or clinical settings
- A combination of 3 years of work experience in the field of mental health, substance use or related field; preferably in Indigenous communities and/or with Indigenous peoples
- Have an up to date (in the last 12 months), clean Criminal Record Check and Vulnerable Sector Screening
- Reside in the Greater Toronto Area
- Have availability to work in the evenings and/or occasional weekends on an as-needed basis
- Have a cellphone with an adequate data and calling plan.
- Strong connection with Indigenous culture, community, and peoples
- Experience managing healthcare/clinical settings
- Experience with online booking software and conducting teletherapy
- Degree in clinical management from accredited post-secondary institution
- Grant and report writing experience
- Valid G license and access to a vehicle.
Why Work with Us?
The Weaving Wellness Centre is made up of a primarily Indigenous, woman-led team. At the Centre, we focus on team building and positive, open communication with our colleagues, partners, and clients. As well, we take care to engage with and include Indigenous culture and teachings in our work, as a team and with those for whom we provide care. We’re a close-knit team and are excited to welcome you to our work!
To learn more about us, please visit our website: https://www.weavingwellness.ca/
Please submit the following to firstname.lastname@example.org with the subject line: Miziwe Biik Manager Posting
- Cover Letter, including Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario registration number
- Statement of Connection to Indigenous peoples, culture, and community (describe your connection to and involvement with Indigenous peoples , community, culture and ancestry)
- Three references
We thank you for your interest, however, only those applicants selected for an interview will be contacted.