Administrative/Ode’l Min Clinic Support Worker

Hours: 35 hrs/wk.
Range: $23.61-$33.89
Location: 30 College St., Toronto & 156 Galloway Rd., Scarborough
Classification: FT Contract (until January 12th, 2024)

Summary:

Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Native Community. We do this by creating a service model that is culturebased and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centred, family focused, and community driven.

Primary Responsibilities:

Under the direction of the Manager, Administration Services, the Administrative/ Ode’I Min Clinic Support Worker will:
• Provide secretarial and administrative support services to various unit staff within the agency.
• Screen, assess urgency, and respond to general telephone inquiries; ensuring messages /records/information is disseminated appropriately. Including triaging and register incoming referrals.
• Type from written or dictated information a variety of material such as memos, letters, clinical reports, schedules, appointment lists, legal documents, recordings, and minutes.
• Complete various forms as required with or without community members.
• Provide program support for groups and drop-in.
• Connect with external agency partners and assist with organizing case conferences.
• Provide support with meal preparation for groups, meetings, and events.
• Coordinate with internal and external resources to support event planning, cultural ceremonies, and special events.
• Coordinate and schedule appointments, and events.
• Assist with completing reports, financial reports, and data tracking for funders.
• Maintain and update filing system including confidential data and records.
• Maintain office supplies for team members.
• Provide Support for Supervised Access Program, including supervising Access Visits and completing written documentation.
• Respond to patient and physician emails.
• Manage and maintain physician schedule.
• Coordinate appointments with other departments and clinics.
• Coordinate activities with external sites involved in the physician practice.
• Transcribe letters and medical notes.
• Maintain electronic records, filing and chart organization.
• Manage all patient bookings; inquiries and scheduling appropriate tests.
• Prepare the space for medical appointments.
• Support patient care and staff through excellent customer service.
• Perform scheduling activities for outpatient clinics.
• Preform educational support duties as required
• Performs all other duties as required.

Qualifications, Knowledge and Skills:

Potential candidates must be First Nations, Inuit or Metis and reside within the GTA. Must be registered or eligible to
register with Miziwe Biik Aboriginal Employment and Training

• Post-secondary education in the area of office management, business administration or a related field.
• 1-3 years related work experience.
• Alternatively, an equivalent combination of education and experience will be considered.
• Pass a Vulnerable Sector Police Reference Check.
• Interest in working with families and children
• Interest in working with the Aboriginal Community.
• Knowledge of general office and secretarial practices, event planning.
• Knowledge of community resources.
• Knowledge of safe food handling.
• Knowledge of computer software used by the Agency.
• Understanding of the unique dynamics that exist within the First Nation, Inuit and Metis Cultures.
• Computer skills to operate word processing equipment and utilize database software to enter information and generate spreadsheets.
• Organizational skills to address priorities and meet deadlines.
• Communication skills and telephone manner to respond to inquiries.
• Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values in to practice, service and relationships.
• Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation.
• Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships.

If you are interested in this job opportunity, please apply by email on or before September 6th, 2023 to hrncfst@nativechild.org.

We are committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NCFST will make accommodations available to applicants with disabilities upon request during the recruitment process.

We thank you for your interest, however, only those applicants selected for an interview will be contacted.