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Manager, Peer Programs

  • Full Time
  • Toronto, ON
  • August 29, 2022

Website The519 The 519


Reporting to the Director, Strategic Partnership Initiatives, this position oversees The 519’s peer programs and community capacity-building efforts and works collaboratively with staff and peers to build meaningful and responsive community-based programming that centers the lived experiences of diverse 2SLGBTQ+ communities. This position also supports the integration of peer leadership into The 519’s organizational development plans and identifies continuous learning and quality improvement opportunities that support peer engagement and community capacity-building activities across the organization.


  • Manages The 519’s existing and evolving peer programs, including but not limited to our Trans People of Colour (TPOC) project, our Breaking the Ice (BTI) project, and our Community Vaccine Engagement (CVE) Ambassadors, all of which engage teams of skilled peers to deliver responsive and low-barrier programming, engage in outreach activities, and offer support to marginalized 2SLGBTQ+ communities.
  • Identifies best practices for peer engagement and supports the development and integration of organizational development strategies that support and sustain peer leadership and community capacity building initiatives.
  • Works collaboratively with other program managers and frontline staff to develop effective crisis management and internal and external referral pathways to support the diverse needs of marginalized 2SLGBTQ+ communities.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
  • Proposes and delivers programming innovations and improvements to address emerging trends and needs of 2SLGBTQ+ and downtown communities with a particular focus on integrating peer models within existing and emerging programs.
  • Supports advocacy efforts and utilizes effective communications channels and strategies to advance our work and supports organizational efforts to center the voices of individuals with lived experience within our advocacy work.
  • Provides leadership in the evaluation process of all programs and services from a community and participant-centered approach. Uses input to guide program development and enhancement for the continuous improvement of services and activities.
  • Provides leadership in special project/initiative management, ensuring appropriate timelines are established and adhered to.
  • Plans and coordinates other special events and other activities such as focus groups, and consultations which support community responsive agency- and community-led programming.
  • Provides management support to the Director in the preparation, negotiation, and reporting of various contracts for grants, funders, and foundations. Develops and implements evaluation and data collection tools to ensure programs and services meet or exceed contractual obligations
  • Manages relationships and partnerships with a wide range of community organizations and groups.
  • Represents The 519 at meetings, community events, on committees, taskforces, etc.
  • Provides input and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Acts as Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment, and safe work procedures are in place to develop a strong culture of Health and Safety minimizes any health and safety issues.
  • Ensures compliance with all applicable legislation including but not limited to Health and Safety, Collective Agreements, 519 and City of Toronto HR policies, Employment Standards Act, etc.
  • Provides oversight to students, interns, and volunteers.


  • A minimum of two years experience managing staff and peer teams, preferably in a unionized environment and experience and/or education in a discipline pertinent to this work.
  • Knowledge of current best practices and trends in the area of peer leadership and peer support within the non-profit sector with a strong intersectional analysis.
  • Extensive knowledge of the barriers facing diverse 2SLGBTQ+ communities, including awareness of current issues and trends, usually gained through lived experience.
  • Understanding and analysis of the systemic nature of oppression, particularly the intersection of gender, race, sexuality, and class; this position requires a commitment to and passion for social justice.
  • Public policy and advocacy experience in the areas of anti-poverty, education, advocacy, community development, social housing, mental health, addiction, community funding, municipal trends, policies and related legislation.
  • Ability to effectively motivate, train, and supervise staff, students, and volunteers.
  • Extensive experience in the planning, development, and implementation of community-based programs including demonstrated expertise and experience integrating community development and social inclusion principles and practice in program planning and development.
  • Extensive knowledge of the principles of harm reduction and experience integrating and delivering effective harm reduction programming.
  • Demonstrated experience managing administrative and financial activities associated with program operations including report and grant writing, well-developed budget and variance reporting experience.
  • Demonstrated experience developing and maintaining cross departmental program/service delivery teams.
  • Ability to multi-task effectively and meet competing deadlines for internal and external partners using a customer-centric approach.
  • Knowledge of applicable legislation (Occupational Health and Safety Act, MFIPPA, Human Rights Code, applicable Collective Agreements, City of Toronto / Centre policies, etc.).
  • Highly developed interpersonal, verbal and written communication skills and ability to work and comfort with communicating effectively with a broad range of stakeholders. Exceptional ability to negotiate persuasively, resolve conflict, and effectively forge solid internal and external relationships.
  • Strong strategic and lateral thinking skills in combination with strong research, analytical, and problem-solving abilities.
  • Proficient in Windows, various accounting software, spreadsheet, and database applications.
  • Excellent facilitation and project management skills including the definition of project purpose and objectives, project activities, milestones and deliverables, and monitoring and tracking progress.
  • Strong decision-making skills with a track record of results-orientated leadership and able to work effectively within teams and independently.
  • Demonstrated proficiency in management competencies required in the City of Toronto including strategic orientation, leadership, political acuity, and fiscal responsibility.


All City of Toronto employees are required to be fully vaccinated against COVID-19 as a condition of hire in accordance with the City’s Mandatory Vaccination Policy. The 519 is a City of Toronto agency. Our employees are considered City employees and must act in accordance with City policy.
Position Status
Full-Time Continuing
Union Status
Starting Hourly Wage
$71,689.80 – $84,244.71 / year (wage grade 5)
Enrolled in health, dental, life and disability benefits, and OMERS pension plan from day one.
Hours of Work
35 hours per week, flexible scheduling with expectation of evening and weekend work
3 weeks per year
Due to the nature of the work, this job will be performed on-site at The 519.


Email your cover letter and resume as one document to no later than 4:00 p.m. on Monday, August 29, 2022. Please quote Job #22-24 and your name in the cover letter and in the subject line of the email. For example, in the subject line write “Job 22-24 First Name Last Name”. Please also share which pronouns you would like us to use when corresponding with you (directly and within The 519) in your email or your cover letter.

The 519 actively encourages applicants from all equity seeking groups. The 519 embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. We thank all applicants. No agencies please.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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